Returns & Exchanges
*All Returns & Exchanges must be requested within 30 days of the original purchase.
We know the feeling of buying sunglasses online without first trying them on so we wanted to keep your mind at ease with FREE RETURN SHIPPING on returns and exchanges for US orders!
If you want to request a return or exchange please use our return portal HERE
If you received a wrong or damaged item or you believe your order is missing items please email us at hello@detoursunglasses.com.
If you need to cancel your order you can also contact us at the same email. Please remember that we can only cancel an order if it has not shipped yet. So email us ASAP with your order number so we can that taken care of.
Returns and Exchanges Outside the US
Unfortunately only orders within the US are eligible for free shipping on returns and exchanges. For international returns/exchanges please fill out the form below and mail your items back to us:
Click here to download INTERNATIONAL return form
Click here to download INTERNATIONAL exchange form
Return & Exchange items must be returned in new condition.
All flash sales, blowout sales, and end of season sales over 35% off are final sale. If the inner plastic lens protector is peeled off any snow products there will be a 15% restocking fee.
If you purchased sunglasses using the Buy 2 Get 1 Free deal you can exchange any pair of equivalent value at no cost. For returning items purchased with the Buy 2 Get 1 Free deal you will need to return all three for a full refund. If only one or two pairs out of the three are returned you will not receive a full refund.
If you purchased sunglasses during the BOGO Black Friday sale, both pairs much be returned for a full refund. A full refund will not be issued if only one out of two pairs are returned.
If you are worried about the fitment of the sunglasses check out our virtual try on app HERE or please refer to the sizing dimensions on the product page and compare that to sunglasses that have fit you in the past for the best possible fitment representation. You can visit our Instagram page, @detoursunglasses, for more pictures of the different frames we carry.
